How to get the most out of your Medical Home

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How to Get the Most Out of Your Patient-Centered Medical Home

Be active in your care. You are the most important member of your healthcare team.

You don’t plan to get sick or injured, and probably prefer to see your provider vs. having the long waits and expense of the emergency room. That’s why we are committed to improving your access to care through the following:

  • Appointments within 24 hours or same day if necessary.
  • By email or phone – if you prefer, you might have a question that can be answered by email or phone.
  • After hours access – please see information on how to contact us after hours in case of urgent or emergent needs.

During Your Visit

  • During your visit you are encouraged to be an active participant in your care. You are the most important member of your healthcare team! We will work together to ensure you have the ability and condence to follow the Care Plan created jointly during your visit.
  • We believe in shared decision making. If applicable, treatment options will be explained and you will be given the pros and cons of each treatment and asked what treatment option you prefer.
  • Please ask your questions and share your concerns that you wrote down prior to the visit. You can expect responses to ALL your questions and concerns.

After Your Visit

  • Follow your Care Plan that was established as a team during your visit. This will help you to be in control of your health and recuperate more quickly from an illness or injury.
  • Follow through with prescribed labs, screenings, referrals and prescribed treatments or medications.
  • If you have questions or problems between visits, please don’t hesitate to contact us so we can work together to help you be successful in following or updating your Care Plan.
  • We can handle most urgent care needs and help keep continuity for your care, so please call us before you go to an ER or hospital (if not life threatening). 


Care Coordination/Medical Neighborhood

Your medical neighborhood may consist of specialists, mental health professionals, dental/vision services, hospitals, community resources, social workers, home
healthcare, complex case managers, and support programs to name a few! There are times that you may need to see a specialist or be admitted to the emergency room or hospital. Your healthcare team will communicate with your medical neighborhood, offering them test results and your medical history to help reduce duplication.

  • If you need to seek care elsewhere, please give them our name and request that they send us a description of care & medications provided.
  • Let us know when you seek care elsewhere. This will aid us in communicating and coordinating with your other healthcare teams.